Return & Refund Policy
MonFri believes in keeping complete transparency with you and that’s why we have made our Returns, Exchange, Cancellation & Refund Policies incredibly easy and convenient.
Due to the nature of the business, we keep updating and evolving our policies from time to time. We recommend you to visit this section for latest updates and notifications.
We do understand that sometimes you may not end up liking our product/s. We would want you tochoose an alternate option to the product and we would be more than happy to initiate the Return of your MonFri order.
Just follow the below steps to initiate the Return of your order;
- Log on to your MonFri Account
- Go to the Orders section and choose the item you wish to Return
- State the reason of the Return
- Select MonFri Points, if you want to use the money for a later transaction or for another purchase
- Select the Pick-up or the Self-Courier option from the drop down menu
- Select the same address, used as the Shipping Address
In order to ensure a seamless Return Experience of your MonFri order, kindly follow the below;
- Return period is only valid for 15 days, from the day the product is delivered. Return request raised after this period will not be considered
- In an event of a Pick-up, the courier company will collect the items within 4-5 Working Days
- Alternatively, you can also courier the packaging to us at the MonFri facility in Mumbai;
Mon Fri Pvt Ltd.
Narayan Guru society,
- We will keep you informed about the Return Status via the provided email id or phone number
- If you courier the packaging to us via the Self-Courier option, we will refund the courier packaging charges to youupto Rs 250
- Make sure that the product is in its original condition with the brand and the price tags attached
- Return is only valid if a wrong or tampered product has been delivered or if the product doesn’t match the description
- Return is only valid if there’s a manufacturing defect in the delivered product
- If the delivered product doesn’t fit you, we will exchange the product in the required size
- If the required size is not available, we will process a complete refund of your product. Check our Refund Policy
- Return is not valid, if you dislike the colour or the style of the product. In such case, we would be glad to exchange the product. Check our Exchange Policy